Shop Policies
Refunds & Exchanges
All sales are final. If you are not satisfied with your piece, exchanges will be honored within 5 days of receiving your item. Please contact me immediately to discuss a resolution. Additional shipping charges (back and forth) are the responsibility of the customer.
As a small business, I cannot offer free shipping (I wish I could!). I understand that paying for shipping can be surprising in an age where most big box retailers offer shipping "free of charge". Shipping will be added at checkout. If you place multiple orders, I will consolidate your order into one box.
I've done my best to set up my shipping rates to reflect a fair and accurate transaction for both parties. The rates take into account the cost of the shipping label, packing materials and packing labor. I will always refund overcharges if they occur. I never profit from the shipping charge - you will simply be covering the cost of getting the product from me to you!
Items will be shipped within 3 days of placing your order. Tracking will be updated when available. If you wish to pick up your order at my studio in Manchester, please email me immediately so that I can refund any shipping charges.
Product Care
Please care for your ceramic items like fine china! Yes, they are delicate, but they are also durable and strong when taken care of properly. Hand wash your items and do not use them in the microwave!
Shipping Damage
I take great care when packing and shipping your items. Each piece is cushioned with ample bubblewrap and packing peanuts. I have not yet had a piece break or damage during transit. In the very unlikely event your item arrives damaged, please contact me immediately with images of the box and broken item. I will replace the product with an equal or comparable piece of your choice.
International Shipping
I am happy to ship internationally. Yes, Canada is considered international shipping. The most affordable international shipping is USPS First Class. This service is slow and can take up to 6 weeks until delivery. International shipping is can run anywhere for $20-$30 for one cup. Please email me and I can provide a final quote for your items and location.
Custom Orders
I am happy to fulfill custom orders for bowls and vases. A 50% non-refundable deposit is required before I begin to make your piece. The remaining balance and shipping charge is due prior to shipment. Items will be completed approximately 3 weeks from the order date.
Payment
I take payment via credit card, debit card or PayPal. I do not accept snail-mail checks.
All sales are final. If you are not satisfied with your piece, exchanges will be honored within 5 days of receiving your item. Please contact me immediately to discuss a resolution. Additional shipping charges (back and forth) are the responsibility of the customer.
As a small business, I cannot offer free shipping (I wish I could!). I understand that paying for shipping can be surprising in an age where most big box retailers offer shipping "free of charge". Shipping will be added at checkout. If you place multiple orders, I will consolidate your order into one box.
I've done my best to set up my shipping rates to reflect a fair and accurate transaction for both parties. The rates take into account the cost of the shipping label, packing materials and packing labor. I will always refund overcharges if they occur. I never profit from the shipping charge - you will simply be covering the cost of getting the product from me to you!
Items will be shipped within 3 days of placing your order. Tracking will be updated when available. If you wish to pick up your order at my studio in Manchester, please email me immediately so that I can refund any shipping charges.
Product Care
Please care for your ceramic items like fine china! Yes, they are delicate, but they are also durable and strong when taken care of properly. Hand wash your items and do not use them in the microwave!
Shipping Damage
I take great care when packing and shipping your items. Each piece is cushioned with ample bubblewrap and packing peanuts. I have not yet had a piece break or damage during transit. In the very unlikely event your item arrives damaged, please contact me immediately with images of the box and broken item. I will replace the product with an equal or comparable piece of your choice.
International Shipping
I am happy to ship internationally. Yes, Canada is considered international shipping. The most affordable international shipping is USPS First Class. This service is slow and can take up to 6 weeks until delivery. International shipping is can run anywhere for $20-$30 for one cup. Please email me and I can provide a final quote for your items and location.
Custom Orders
I am happy to fulfill custom orders for bowls and vases. A 50% non-refundable deposit is required before I begin to make your piece. The remaining balance and shipping charge is due prior to shipment. Items will be completed approximately 3 weeks from the order date.
Payment
I take payment via credit card, debit card or PayPal. I do not accept snail-mail checks.